FMG Rewards Members FAQ
FAQs for FMG Rewards
Q: When I sign up for an FMG Rewards membership with theater staff or at the kiosk, can I start earning points and use my benefits immediately?
Q: Will my points expire?
A: After 2 years, points will be deducted from your account as they expire. For example: Points earned on June 1, 2016 will expire June 1, 2018. But as you spend points, you will spend points as first earned, first burned.
Q: I didn't receive my Free Birthday or Free Anniversary offer via email?
A: Be sure you have not opted out of the Email preference that says “Do not send me special offers, birthday and anniversary rewards and more.” If that IS checked, you will not received your free welcome popcorn, your birthday popcorn, membership anniversary popcorn or any other special promotions and offers. To verify your account settings, Log-in and and click "Edit" on the right hand side of your membership page. Click "Save Changes."
Q: What can’t I earn points on?
A: You do not earn points on alcohol, internet service fees, theater rentals, or birthday parties. You do not earn points on purchasing gift cards, but you can earn points by paying for items with gift cards.
Q: How will I know about promotions and special events?
A: Do check your email. We will notify you via email concerning promotions, special events, birthday rewards, membership anniversary rewards, membership only screenings, etc.
Q: Wait, I am not sure you have my birthdate. How do I know you do?
A: Log-in and and click "Edit" on the right hand side of your membership page. Fill out the Birthday field to ensure we have your birthdate. Be sure you have not opted out of the Email preference that says “Do not send me special offers, birthday and anniversary rewards and more.” If that IS checked, you will not received your free welcome popcorn, your birthday popcorn, membership anniversary popcorn or any other special promotions and offers. Click "Save Changes."
Q: How will points be added to my account?
A: Points are added immediately at the point of sale, kiosk or for online purchases. For certain promotions via email, we may send out a "watch a trailer and earn points" campaign. Trailer campaigns may take about 1 week to add points, be sure to read the fine print in the email, we include the dates we will add the points.
Q: Do I earn points when purchasing advance tickets online?
A: Yes! It’s simple to earn points online at www.GoodrichQualityTheaters.com. After you’ve entered your payment information, all you have to do is click
"Sign-in" before you purchase the quantity of tickets. The "Sign-in" link is located above the ticket types you wish to purchase. You do not earn points on the internet service fees.
Q: Do I earn points when purchasing advance tickets on Fandango?
A: Yes! You can now earn FMG points when purchasing tickets on Fandango.
Q: How can I see my current point totals?
A: The easiest way to see your account is through our Mobile App. Sign-in in with your email address and password. You can also login to our FMG portal to view your point balance, rewards, messages, account information and purchase history. You will have the ability to change your contact information, subscribe/unsubscribe from the newsletter, select a preferred theater location, and/or change your user ID and password.
Q: Where can I find a points redemption menu?
A: Visit www.GoodrichQualityTheaters.com/Rewards.
Q: I’ve lost my card! Now what?
A: We now have Mobile App where you can sign into your account and have your phone scanned. No need for a card! However, if you would like a card please contact and/or stop by your local theater to receive a replacement card and ask for a manager.
Q: What kind of personal information is required to sign-up for the FMG program?
A: Your first and last name, email address, birth date, zip code and phone number are required.
Q: You haven’t answered my question!
A: We are sorry! Please fill out a comment card at the theater or submit to our online feedback form at /contactus/ A representative from Goodrich Quality Theaters will get back to you as soon as possible.